Ward Clerk
Duties & Responsibilities
Patient Administration Duties:
- Received patients and visitors to the ward and directed them to correct rooms and departments.
- Coordinated smooth flow of ward activities and care for the unit.
- Managed patient files and ensured that all labs’ referrals and discharges were documented.
- Maintained ward desk equipment and supplies.
- Worked collaboratively in a team to provide seamless compassionate care to patients.
- Stayed abreast of all nursing and patient care assignments in the ward and contacted technicians’ physicians and other staff as appropriate.
- Ordered supplies received inventory and arranged for supply returns as needed for the ward.
- Manage patient files, verify documents and create, organize, and update the medical records of patients.
- They are the point of contact for all non-medical questions patients and their families may have. This usually involves questions related to insurance or home care plans.
- Need to have a working knowledge of the specific conditions dealt with in their unit to perform this duty well.
- Liaise with the inpatient Access Team. (PAS) on a regular basis.
Clinical Services Duties:
- Skilled clerical and computer abilities
- Excellent task prioritization
- Exceptional verbal and written communication skills
- Knowledge of hospital environment and services
- Supply management
- Patient care coordination
- Answering non-medical, administrative questions
- Possessing a keen attention to detail
- Entering information into medical records of new and existing patients
- Facilitating the patient admission and discharge process
- Filing patient paperwork and medical records using both digital and physical filing systems
- To ensure confidentiality on all matters and information obtained during employment.
EDUCATION:
ESSENTIAL:
Medical / Relevant Qualification at Diploma level or higher.
ICDL or equivalent computer qualification.
DESIRABLE:
Computer/Administration qualification in a related field.
Demonstrate a commitment to continuing professional development
WORK EXPERIENCE:
ESSENTIAL:
One year’s experience working in a fast-paced Administration role.
Experience of working with MS Packages – Word/Excel/PowerPoint/ Access
DESIRABLE:
Experience working in a hospital environment.