INPATIENT GUIDE

• Please arrive on time. If you are having a surgery, we will ask you to arrive 3 hours before the surgery.
• When you arrive at Abdali Hospital, you may park your car in the main parking located in B1 / B2 /B3.
• Valet Parking is available at the main entrance of the hospital during normal hospital hours which are from 8 am to 9 pm.
• Proceed to the Main Lobby on the ground floor, enquire for the Admissions department on the Ground Floor. Should you need assistance, please contact the Main Reception on tel.+962 6 510 99 99.
• Your admission formalities will be completed in the Admission Department. Your nurse will then escort you to your room where your doctor will explain the procedure and you will sign a consent form, which is a statutory requirement. The nurse will then perform checks and give you a wrist band containing your name and details. This must be worn at all times in the hospital as it is a vital part of safety checks to make sure you are always given the correct treatments of medicine. 
• Inform your nurse if you have any allergies (e.g. food, medicine, latex)
• If you feel unwell, have a cold or have an upset stomach prior to getting admitted please inform your doctor.

Please arrive 30 minutes prior to your scheduled appointment and bring the following items:

• Photo ID (preferably ID for residents and passport for non-residents)
• Valid insurance card(s), if you have one
• All required and planned treatment must be pre-authorised by the insurance provider to qualify for direct settlement during your pre-admissions process. Expenses not covered by insurance plans will have to be settled by the patient via cash or credit card, before discharge
• A valid form of payment is accepted at Abdali Hospital (cash, credit or debit cards)
• All medications that you are currently taking, including prescriptions and non-prescription medications, over-the-counter medicines, vitamins or other supplements.
• A list of allergies and sensitivities.
• Any laboratory samples requested by your doctor or nurse.
• Copy of your medical records in English or Arabic, including but not limited to your current diagnosis, x-ray, films, laboratory test results, etc. if you are coming from a different hospital.
• Any special directions from your doctor about diet or medication restrictions prior to your appointment.
• Come in comfortable clothes.
• It is advisable to come to the hospital with a relative or friend who can assist you with completing the admission procedures.
• Do not bring any valuables, including jewelry or large amounts of cash.

• You can be admitted to the hospital as per the Hospital policy.
• If you are covered by an insurance provider, the hospital can seek an approval for your treatment on your behalf.
• In case your insurance provider in unreachable, you or your relative or guardian will be required to sign an Emergency Admission Form to admit you as a self-paying patient. In such a case you must pay a deposit to cover the cost of the treatment. Once approval is given by your insurance provider, the deposited amount will be refunded. If the treatment is not covered by your insurance, you will have to bear the cost.
• If the patient is alone or brought in alone, the hospital will provide the necessary treatment and stabilization, following which the Hospital Management shall contact the Patient’s family or place of work and request them to visit the hospital for further management.

• Rooms have their own flat screen TV, closet and rooming-in furniture. A phone is available in every room. Your nurse can explain the controls for the bed, lights, nurse call system and television. We welcome and encourage you to bring your own pajamas, slippers and toiletries. If you use a walker or a cane, please label it clearly and bring it with you. 
• You may bring electronic equipment (e.g. smartphone), light reading material and small amounts of money, but we strongly recommend that you do not bring any valuables with you.
• Each room has its own bathroom which is equipped with an emergency cord if you need assistance. Pull the cord to signal the nurses’ station and call for help to your room.
• All rooms are decorated by leading furniture designers to ensure your comfort. 

Before surgery

• Your nurse will prepare you for your procedure. This takes about 30 minutes and during this time the nurse will:
  • Verify your information, ensure surgical consent is signed and that all necessary information is documented in the chart.
  • Have you change into a hospital gown and assign you a bed, orient you to the surgical environment and all aspects of the planned procedure, and then conduct a full assessment.
  • Explain all interventions, such as intravenous (I.V.) insertions, pre-operative medications, diagnostic testing and laboratory studies.

During surgery

• Once you have been taken in for surgery, your family member or visitor may wait in the visitors’ lobby, visitors’ café or in the patient room.
• If your family members or visitors wait in the inpatient room, they will be given a call to notify them when you are out of surgery.

After surgery

• You will be taken to the Recovery Room for approximately 45 minutes.
• Nurses will provide immediate care after which your family or visitors will be invited in to see only pediatric patients.
• After recovery, you will be transferred to your room, where your family, companions or visitors can meet you.

Discharge and going home

• Your doctor will decide when you are ready to leave or be discharged from the hospital. 
• Before you leave, your doctor, nurse and other members of your health care team will provide you and your family or companion with information and instructions about your post-hospital care.
• Discharge medicines: Your nurse will provide you with all needed discharge medicines from our Pharmacy.
• We will help you make a smooth transition from the hospital to your home or an extended care facility. 
• Our nursing staff will identify your continuing needs early in your stay so that you can transition as soon as possible.
• We can provide a home nurse if you would like this service. 
• If you need rehabilitation services post-surgery, Abdali Hospital can provide an adapted transport service to pick you up and bring you comfortably to your appointment.
• If you need an ambulance or adapted car to transfer you or take you home, our Patient Access services will help organize it for you.

• Final Bill: Once your doctor has advised for your discharge, please allow a minimum of 4 hours for the ward nurse, pharmacy, insurance and billing teams to process your papers and prepare your final bill.
• When this is ready you may proceed to the Admission department for payment. You can review the bill and ask our team any questions you may have.
• Any outstanding amounts will be deducted from the deposit. Any amount exceeding the deposit must be paid in full. If the treatment is fully covered by your insurance, our team will liaise directly with them.
• Medical records: your nurse will provide you with discharge summary and reports.
• Medical certificate: A sick leave will be issued as instructed by your doctor.
• Your doctor will advise you about follow up appointments.
• If your sick leave certificate has to be attested, kindly inform the nurse on the first day of admission.